Responsible Gambling at Castle Bingo
At Castle Bingo, we are committed to safer gambling and to helping players stay in control. Gambling should remain a leisure activity, not a way to make money or manage financial difficulties. We encourage you to set clear boundaries, take regular breaks and ask for support if your play is causing concern.
How we support player safety
We want players to make informed choices and to be able to pause or stop when they need to. Please keep your account details private and do not gamble when you feel pressured, distressed or unable to make clear decisions. If you have concerns about your play, contact our team to ask what account controls and support options are available.
Set limits and take breaks
Deposit and loss limits
Where account limits are available, use them to set a maximum amount you are comfortable spending. Consider setting daily or weekly limits before you play. A loss limit can help you decide in advance when to stop. Do not increase a limit to recover losses. If you cannot find these settings in your account, contact us to check what options are available.
Time limits and account breaks
Decide how long you intend to play and set an alarm or reminder. Take regular breaks and avoid extending a session because you are trying to win back money. If you need time away, ask us whether an account break can be arranged and how it affects access to your account.
Self-exclusion
If you want to stop gambling for a longer period, contact us to ask about self-exclusion and the steps available. Self-exclusion is different from deleting personal data or closing an account, so make your request clear. If you feel at immediate risk of gambling more than you intend, stop playing and seek support.
Notice changes in your behaviour
It may be time to seek help if you spend more time or money gambling than planned, chase losses, borrow money to gamble, hide your activity, or find it difficult to stop. These signs are not a diagnosis, but they can be a reason to pause and talk to someone you trust or a professional support service.
Tips for keeping control
- Set a spending and time limit before you start.
- Keep gambling separate from essential bills and other commitments.
- Do not gamble to recover losses or under the influence of alcohol or drugs.
- Take breaks and avoid gambling when you feel upset or under pressure.
- Tell someone you trust if gambling is becoming difficult to manage.
Professional help and support
Support is available if gambling is affecting your wellbeing, relationships or finances. BeGambleAware provides information and guidance on safer gambling. You can also contact GamCare for confidential support. If you need professional help, speak to a qualified support provider. If you are in immediate danger, contact emergency services.