Our support team is here to help with account questions, verification, technical issues or general feedback. You can contact us for assistance with deposits, withdrawals, membership or app problems, and we aim to respond promptly. For account-sensitive matters please have your membership details ready. Use the contact options below to reach the appropriate department quickly and securely. If you prefer phone support we offer extended hours for urgent enquiries. We treat all enquiries confidentially and will advise next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification, app issues). Typical reply 24-48 hours |
| General enquiries | [email protected] (membership, club info). Responses during working hours |
| Affiliate enquiries | [email protected] (partnerships, marketing). Affiliate manager replies within 3 working days |
| Phone | +44 20 7946 2831 (Mon-Fri 09:00-18:00). Calls answered live |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, membership questions, or matters that need an explanation or supporting documents, email is the preferred contact method. It gives you space to describe the issue clearly and include relevant information. Add a clear subject line and up-to-date contact details so the team can follow up without unnecessary delays.
Contact Form
Response Time
Our support team aims to respond promptly to player enquiries. Most questions are answered within one business day. More complex cases, such as account checks or dispute investigations, may take longer depending on their nature and required checks. If you need faster help, include relevant account details in your message to speed up verification and resolution.
Feedback
Have an idea for making the Castle Bingo website easier to use? We'd like to hear it. Share your feedback on club information, session schedules, or anything else that could work better. We review suggestions carefully and use them to improve our service and make it easier for members to find what they need.