Player Privacy Policy

At Castle Bingo, we respect your privacy. This policy explains what information we collect when you use our website and services, how we use it, and the steps we take to protect it. It also explains the choices and privacy rights available to you.

Types of data we collect

The information we collect depends on how you interact with us. It may include details you provide directly, technical information generated when you use our website, and records connected with your account or transactions.

Personal data

When you contact us or create an account, we may collect your name, contact details and other information you choose to provide. If we need to confirm your identity or respond to an account enquiry, we may ask for additional details relevant to that request. Please keep the information you provide accurate and let us know if it changes.

Technical data

When you visit our website, we may collect your IP address, device and browser details, pages viewed, and information about how you use the site. This helps us keep the website working, identify errors and protect accounts from unauthorised access.

Transactional data

Where a transaction is available, we may retain records such as the amount, date, status and related account activity. Payment details may also be handled by a third-party provider. The information held by that provider will depend on the payment method used.

How we use information

We use information to provide and manage our services, answer enquiries, maintain account records and address technical issues. We may also use it to protect our website and users, prevent misuse, and meet applicable obligations. Where a particular use requires your choice or consent, we will provide a way for you to make that choice.

How we protect data

We use organisational and technical measures designed to limit unauthorised access, loss and misuse of personal information. Access is limited to people and providers who need the information for their work. No method of storage or transmission is completely secure, so we also encourage you to keep your account details private and contact us if you notice unusual activity.

Cookies and tracking technologies

Cookies and similar technologies can help the website function and show us how it is used. Some are needed for core features; others may support site improvements or remember your preferences. You can manage cookies through your browser settings and, where available, the choices shown on our website. Disabling certain cookies may affect how the site works.

Your privacy rights

You may be able to request access to your personal information, ask us to correct inaccurate details or request deletion. Depending on the circumstances, you may also be able to object to or limit certain uses of your data. Contact us through the website to make a request. We may need to verify your identity before acting on it, and some information may need to be retained where required or permitted by law.

Sharing information with third parties

We may share information with service providers who help us operate the website, support accounts, process transactions or store information. We may also share information where necessary to comply with legal requirements or protect our services and users. We do not give third parties unrestricted access to your personal data.

Changes to this policy

We may update this policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to understand how we handle your information.