Castle Bingo Terms and Conditions

This page sets out the terms and conditions that govern your use of our platform. It explains the relationship between you and us, what we expect from account holders and how we operate key services such as promotions, payments and dispute handling. By registering an account or using our services you accept these terms and any updates we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, fraud or breach of these terms. You must notify us promptly if you believe your account has been compromised.

Eligibility requirements

To use our services you must meet the minimum age and legal requirements applicable in the United Kingdom. You must provide true and complete personal information when requested and cooperate with any verification checks we carry out. Accounts are limited to one per person unless otherwise agreed by us.

Acceptable platform use

Use the platform in a lawful and responsible way. Prohibited activity includes cheating, abusing system vulnerabilities, using multiple accounts to gain an unfair advantage, attempting to manipulate promotions, and any conduct that causes harm to other users or our systems. We reserve the right to restrict access for any activity that breaches these rules.

General bonus and promotion rules

Promotions are subject to specific terms which will be published with each offer. Unless stated otherwise a promotion may require registration, have wagering requirements or be limited to particular games or sessions. We may withhold, reclaim or void bonuses and promotional winnings where there is evidence of abuse, error or non-compliance with the relevant terms.

Deposits and withdrawals

Payment options, minimum and maximum amounts may vary and are published in the cashier section of the platform. We perform verification and anti-fraud checks before processing withdrawals. Withdrawal processing may require identity checks and supporting documentation. We may apply temporary holds where we reasonably suspect money laundering, fraud or breach of these terms.

Payment limits and account controls

Customers may set deposit limits, time-outs or self-exclusion measures where available. We may also impose limits on accounts to manage risk, to comply with legal obligations or to protect vulnerable customers.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will acknowledge and investigate complaints, and we aim to resolve disputes promptly and fairly. If a matter cannot be resolved directly we will explain available escalation routes and any independent dispute resolution services that apply.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the platform or email. Continued use of the service after changes are published constitutes acceptance of the updated terms. Where changes materially affect your rights we will provide notice and a reasonable opportunity to review the changes.